ANU, Inclusive Credit for India's Growth
Reimagining Credit for India's Underserved
ANU is a new-age financial platform committed to closing the credit gap for India’s unserved and underserved communities. By combining cutting-edge technology with deep financial expertise, we simplify the lending process—making credit access faster, smarter, and more inclusive.
What Sets Us Apart?
Our tech-driven lending provides a safe and smart financial solution for underserved communities.
Tech-Driven Lending
We leverage advanced data analytics and intelligent risk models to evaluate creditworthiness in real time. Our digital-first approach leads to faster approvals, minimal paperwork, and better financial outcomes for our customers.
Inclusive by Design
At ANU, financial access isn’t just a feature—it’s a foundation. We offer flexible EMIs, extended repayment options, and customer-first policies to ensure every borrower can repay on terms that work for them.
Safe. Smart. Sustainable.
Our approach to lending is grounded in responsibility and transparency. By mitigating risk through data science, we create a secure and sustainable lending environment for both borrowers and stakeholders.
Grievance Redressal Mechanism Policy
This Grievance Redressal Mechanism Policy has been formulated by ANU Colonisers Limited ("Company") in accordance with the guidelines issued by the Reserve Bank of India (RBI) under the Fair Practices Code for Non-Banking Financial Companies (NBFCs).
Core Principles of Our Grievance Redressal Policy
- Ensuring fair and respectful treatment of customers at all times.
- Handling complaints promptly, courteously, and with transparency.
- Informing customers about how to escalate complaints within the organization and their rights if unsatisfied with the resolution.
- Empowering employees to act in good faith and in the best interest of the customer.
Efficient customer service is critical to ANU's continued growth and long-term success. We are committed to delivering an exceptional customer experience across every touchpoint.
Customer complaints are a vital form of feedback, and this policy outlines our structured framework for addressing and resolving such grievances. It also includes mechanisms for continuous review to help prevent the recurrence of similar issues.
Grievance Redressal Mechanism
Customer satisfaction is a top priority at ANU. While we strive to eliminate grievances proactively, customers are encouraged to report any concerns or complaints in line with this policy.
Response Timeframes
The standard turnaround time for complaint resolution is as follows:
- Complaints involving fraud, legal matters, business practices, lending decisions, credit management, recovery, or requiring retrieval of old records: Resolution within 2 weeks.
- Complaints received from regulators: We will adhere strictly to the timelines mandated by the respective regulatory authority.
If more time is needed for resolution, the Company will inform the customer or regulator about the delay and provide an estimated timeline for closure.
Escalation Matrix
To ensure effective tracking and resolution of grievances, ANU has established a formal escalation matrix.
The Nodal Officer will oversee the grievance redressal process and will represent the Company before the Ombudsman and Appellate Authority, as per regulatory requirements.
Complaint Resolution Process
Department heads are jointly and individually responsible for addressing issues raised within their teams and ensuring timely closure of all customer complaints.